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NYC Bright Cleaning Services FAQ

Last updated: December, 2025

Residential Cleaning

• What if I'm not satisfied with my cleaning?

  Please notify us within 24 hours. We'll return to re-clean missed areas. Refunds are not offered.

• How do cancellations work?

  We require 24 hours' notice. Late cancellations or no-shows may be charged.

• When do I pay?

  Payment is due on the day of service. Unpaid balances may result in canceled future services.

• What's included in a cleaning?

  Only services selected at booking. Add-ons must be requested in advance. We do not clean biohazards, mold, pest infestations, or unsafe conditions.

• Do I need to be home?

  No, but you must provide safe access. Missed access may be charged as a cancellation.

• What about pets?

  Pets must be secured during cleaning. We are not responsible for escaped or aggressive animals.

• Do you bring supplies?

  Yes. If you request we use your products, we are not responsible for performance or damage.

• What if something is damaged?

  Report concerns within 24 hours. We are not responsible for pre-existing damage, normal wear and tear, or undisclosed fragile items.

Commercial Cleaning

• What if there's an issue with service?

  Report concerns within 48 hours so we can review and correct them. Refunds are not provided.

• Can I change or cancel a scheduled service?

  Yes, with 48 hours' notice, unless otherwise stated in your contract.

• How does billing work?

  Invoices are issued per contract terms and must be paid by the due date. Late payments may result in service suspension.

• What services are included?

  Only those listed in your agreement. Specialty services require separate quotes.

• Who provides supplies?

  We provide standard supplies unless otherwise agreed. Client-supplied materials are used at the client's risk.

• What about access and security?

  Clients must provide access and accurate instructions. Missed access may be billed as a completed visit.